Website-fault support applies only to faults within the website supplied by Spinning A Web Design. It does not include devices, email accounts, internet connections, social media, client-controlled accounts or services operated by another provider.
- New pages, sections or features
- Redesign work
- Large content or gallery updates
- Copywriting for new services
- Booking, payment or CRM integrations
- Support for the client’s laptop, phone, browser or internet connection
- Email-account or inbox support
- Facebook, Instagram or Google Business support
- Third-party platform outages
- Domain-registrar administration beyond checking the website connection
- Problems caused by the client changing passwords, DNS records or account settings
- Guaranteed search rankings, traffic, enquiries or sales
- Emergency or 24-hour support
- Compensation for business losses or third-party downtime